Technical

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Technical
Title IT Project Manager
Categories Technical
Salary $75K-$80K
Location Essex, MD
Job Information

IT Project Manager needed for our technology/education client in Baltimore County.  The IT Project Manager will be supporting a technology services/infrastructure and computer equipment contract.   Contract to hire position or direct hire for the right candidate.

Essential Duties:

  • Provide level 3 technical support for internal and external customers.
  • Works with vendors such as HP/Compaq, Microsoft and Novell to resolve technical issues.
  • Supervises and hires team members consisting of Field Technicians, Network Administrators including performance reviews and disciplinary actions.
  • Streamline customer invoicing, submissions and processes.
  • Create automated reports to allow management a clear view and status of performance and budgets.
  • Work with corporate office to manage assigned work order tickets, Service Level Agreements and call tracking systems.

Requirements:

  • Deployment and technology management support experience in a education or infrastructure environment.
  • Good understanding of technology to include Windows, VOIP, Disaster Recovery, Servers.
  • PMP certification or the ability to obtain with first 90 days of employment.
  • Good communication skills.
  • Experience hiring PC/Field Technicians and Network Administrators.

 

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Title Help Desk Analyst
Categories Technical
Salary $18-$23 per hour
Location Towson, MD
Job Information

Help Desk Analyst needed for a insurance client in Towson, MD.  The Help Desk Analyst will provide tier one support to 400 PC users in a Windows XP/Vista/Office 2000-2007 environment.   This is a long term contract position.

Essential Duties:

Troubleshoots basic network operating system (Windows 2000/XP, Unix) functions such as user accounts, network connectivity, print/file sharing, basic hardware and end user issues.

Generates written documentation of procedures/processes and assists Sr. Help Desk staff.

Participates team player in various infrastructure projects such as rollouts, application upgrades or new technology initiatives.

Cross training in daytime or nighttime operations.

Required Skills/Experience:

  • At least one to year years of Help Desk experience in a Windows environment.
  • A+, Network+ or other Microsoft Certification.
  • Excellent trouble shooting experience with hardware and network support.
  • Experience with software/hardware roll outs and imaging/ghosting.
  • Excellent customer service skills.
  • Bilingual skills preferred.

 

 

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Title IT Business Analyst
Categories Technical
Salary $45-$55 per hour
Location Middle River, MD
Job Information

IT Business Analyst needed for our education client in Eastern Baltimore County.  The IT Business Analyst will be responsible for identifying problems, needs and opportunities for improvement to help the organization achieve it’s goals.   The Analyst will be working with stakeholders and business people to communicate the vision for projects, mapping out initial requirements and designing new systems.  This is a 6 month contract.

Essential Duties:

  • Analyze the business processes, procedures and organization structure in order to identify problems and determine solutions.
  • Solve operational and business process problems and refine the business model.
  • Determine how to improve existing business processes. Determine which tasks/steps to take to automate. Design the features of IT system and create functional specifications. Implement new features of the IT system.
  • Interact with the business organization representatives, including executive management, to understand the business process and the needs of the business.
  • Gather business requirements from identified project stakeholders identifying potential solutions to the problems posed by the business needs and requirements.
  • Translate the business requirements into functional requirements.
  • Create functional specifications for new systems which solve the given business problems.
  • Present solutions to business stakeholders and facilitate the iterative refinement of the system requirements.
  • Work with the development team to make sure the functional specifications are unambiguous.
  • Create test scenarios to verify the system.
  • Help scope projects and write use cases and system/technical specifications.
  • Document solutions, create documents and diagrams of the new system which specify system-user interactions, describing how data should flow through the system, and list the logical operations the new system must perform.

    Education, Training and Experience:

    • Graduation from an accredited college with a bachelor’s degree in Business or Public Administration, Computer Science, Communications or a related field. Plus three years of experience as a business analyst or closely related experience in the analysis of information technology organizations and systems.
    • Experience in a education setting strongly preferred. 

      Knowledge, Skill and Abilities:

      • Thorough knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems. Thorough knowledge of processes, methods, and techniques utilized to analyze and evaluate business operations. Thorough knowledge of personal computer, Microsoft Office suite of tools including: Word, Excel, PowerPoint, Visio and Project. Knowledge of programming concepts and the Systems Development Lifecycle (SDLC).
      • Fluent language skills and written communication ability.
      • Outstanding analytical skills in order to properly interpret business processes and translate into application and operational requirements. Analyze data, documents, user input surveys and workflow to determine which course of action will correct the business problem.
      • Ability to create workable solutions to business problems.
      • Ability to make decisions.
      • Ability to manage projects.
      • Ability to serve as a liaison between developers and users, clients and companies, and management and IT.
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Title Cognos Developers
Categories Technical
Salary $35-$40 per hour
Location Dundalk, MD
Job Information

Cognos Developers needed for our education client in Dundalk.  Opportunities are contract for six months.     All opportunities require full time availability.     The Developers will work with a team to gather requirements from business users.

Essential Duties:

  • Perform analysis of reporting requirements.
  • Design, develop, test and implement reporting solutions.
  • Serve as a point of contact for software development and advise of best practices.
  • Work in conjunction with the quality assurance team providing documentation.

Required Experience:

  • 5+ years of Cognos years of development using Report Studio.
  • Data Visualization experience (building dashboards).
  • Good communication skills.
  • Independent thinker.
  • On site work but would consider some remote support.
  • Microsoft SQL experience

 

 

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Title Part Time Systems Administrator
Categories Technical
Salary $17-$20 per hour
Location Catonsville, MD
Job Information

Part Time Systems Administrator needed for our staffing firm in Catonsville, MD. Most work will be performed remotely with some occasional on site work.

Duties:

  • Provide security and administration of all Linux based computer systems.
  • Maintain Zimbra opensource enterprise mail servers.
  • Maintain Asterisk phone systems.
  • Back up services for all hosted websites and databases.
  • Administration of pfsense enterprise routers on our two data lines and the corresponding networks.
  • Provide Owncloud cloud based system administration.
  • Monitor KVM, Hylafax fax, Linode external and other types of virtualized servers.
  • Scripting programs to automate processes.
  • Ossec log security monitoring programs.
  • Perform penetration testing to ensure that our systems are not vulnerable to attack.
  • Document configuration systems and upgrades.

Required Skills:

  • 2+ years of experience with Linux and Ubuntu.
  • 2+ years of experience with Web Servers.
  • Associate’s Degree in Computer Information Systems preferred.
  • Cloud computing and web hosting experience.
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Title PC Technicians
Categories Technical
Salary $13-$15 per hour
Location Middle River, MD
Job Information

PC Technicians needed for our education client.  All opportunities are contract to hire.  Opportunities will require travel throughout Baltimore County.   Primary duties include in-house and on-site installation, maintenance and repair of micro-computer systems and support of related peripherals and or/applications under leadership supervision.  Basic configuration of Windows based computer systems and the maintenance and set-up of IT equipment.

MAJOR FUNCTIONS:

  • Provide IT and end-user, operating system, quality assurance and application support on system configurations.
  • May be assigned to perform on-site service of simple computer systems.
  • Perform maintenance and basic upkeep of the service area.
  • Keep abreast of new products through study of product manuals, manufacturer self-study courses and certification training.

EDUCATION:

High School Diploma required.  Associate degree in electronics, IT, or equivalent technical school computer support certificate desirable but not required.

SKILLS & KNOWLEDGE:

Demonstrated proficiency in basic troubleshooting.  Working knowledge of Windows based micro-computer systems, associated peripherals and common software packages.  Strong interpersonal skills.   A+ and HP Repair Certification required within 90 days.

EXPERIENCE:

1-2 years’ experience of experience providing service and maintenance on at least two micro-computers, printer, and software products.

 

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Title PC Technician
Categories Technical
Location Baltimore, MD
Job Information

PC Technician needed for our education client in Baltimore City.  Project is for a few weeks.  Duties include:

Setting up HP and Dell computers.

Running anti virus software.

Connecting computer to the network to ensure smooth operation.

Qualifications:

One to two years of computer technical install and configuration experience.

Must have own vehicle.

 

 

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