Clerical

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Clerical
Title Administrative Assistants
Categories Clerical
Salary $14-$16 per hour
Location Baltimore, MD
Job Information

Administrative Assistant openings available with our education client in Downtown Baltimore.   These are long term contract positions.  The Administrative Assistant will provide administrative support to the staff, Program Directors, and Associate Deans for the Office of the Academic Deans.   This position will support the Deans in its efforts to foster and maintain positive relationships between the Graduate School and other departments, students, alumni and faculty.

 Essential Duties:

  • Edits, formats, and revises a variety of documents and materials created by others. Proofreads for grammatical, typographical, and basic content errors.
  • Composes responses to routine inquiries in accordance to general instructions.
  • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Maintains electronic filing systems, which meet department needs and satisfy requirements for retention and information security. Enters, updates, and retrieves information as needed.
  • Screens telephone calls and visitors, independently handles routine matters, and forwards remainder to appropriate parties. Makes calls to internal and external stakeholders, as needed, to provide information or follow up. Maintains a professional phone manner.
  • Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel. Schedules and coordinates meetings and appointments using outlook scheduler and doodle poll. Prepares background and support materials following general instructions.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Prepares reports by collecting information.
  • Tracks information for Grad Faculty status, alumni, certification of graduates, and other projects and tasks.
  • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; orders for supplies; verifying receipt of supplies.
  • Handles incoming/outgoing mail and other materials to include fax, fedex, and hand delivery.
  • Ability to work independently in specialized software to support the academic programs managed by the Office of the Academic Deans.

Required Skills:

  • General knowledge of and skill in the practical application of generally accepted office practices and procedures.
  • Ability to communicate effective both orally and in writing.  Ability to proofread and edit written documents.
  • Skills in Microsoft Word, Excel, Outlook and PowerPoint.   Ability to understand and follow oral and written instructions.
  • Ability to interact effectively with internal and external parties in a courteous and efficient manner.
  • Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions.
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Title Resident Assistants
Categories Clerical
Salary $11-$13 per hour
Location Baltimore, MD
Job Information

Resident Assistants needed for our education client in Baltimore City.   The Resident Assistants will understand and uphold all resident hall rules and policies for students in a front desk reception capacity.   The work schedule is Friday and Saturday nights from 12am to 8am.

Essential Duties:

 

  • Utilize an educational approach to address students about policies, as well as the impacts of their behavior.
  • Address all policy violations immediately and consistently.
  • Maintain consistency and fairness when dealing with all students in the building.
  • Document student concerns and notify supervisor in a timely fashion.
  • Seek support and guidance from supervisor during and after difficult situations.
  • Execute administrative functions of the position so that colleagues and students can maximize their ability to benefit from the living-learning environment created. This includes completing all required paperwork when entering and exiting the hall, obtaining photo id of guests, prompting posting signs, updating the bulletin boards and contacting security with any concerns.
  • Encourage and role model interaction with Housekeeping and Maintenance staff.
  • Assist in opening and closing residence halls at the beginning and end of each shift.

Skills Requirements:

  • Experience in a front desk reception environment.
  • Experience in a education environment preferred.
  • High School Diploma with some additional college coursework or degree.
  • Basic keyboarding skills.

 

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Title Customer Service Agents
Categories Clerical
Salary $13.63 per hour
Location Glen Burnie, MD
Job Information

Customer Service Agents needed for our government client in Glen Burnie, MD.   The Customer Service Agents will assist customers with a variety of State based services.   Long term contracts working full time hours day shift.

Essential Duties:

  • Process title registration and tag transactions received in the mail, from motor vehicle dealers, title service representatives, and at public counters.
  • Examine title and tag applications, registration transactions, bills of sale, liens, and other documents representing ownership for completeness and accuracy.
  • Advise customers, either verbally or in writing, of information or procedures required before title, tag, or registration applications can be processed.
  • Calculate excise tax and other cost figures from the reported sale prices of vehicles or from average retail sale values.
  • Compute fees for trucks, trailers, and other non-passenger vehicles based on vehicle weight and chart figures.
  • Collect and account for all fees and taxes applicable to title examination, registration, and license issuance.
  • Operate a camera, video display terminal, printer, typewriter, data entry equipment, laminating machine, automated processing equipment and remittance processor.
  • Verify the eligibility status of individual’s driving records and insurance coverage prior to license issuance or renewal.
  • Inspect proof of age and identifies documents for validity and acceptability.
  • Test applicants for vision qualification and knowledge of driving laws.
  • Settle title transfer cases due to death of an original owner.
  • Prepare explanatory correspondence and forms.
  • Post Administrative Hearing Disposition cases in an accurate and timely manner.
  • Review decisions to ensure compliance and maintain cases.
  • Analyze licensing and other documents and take remedial action if necessary, evaluate and perform real-time transactions, handle customer complaints and inquiries, support branch office personnel, gather statistical data, perform quality control reviews of licensing documents.
  • Conduct Insurance Compliance case reviews at public counters or via telephone by calculating uninsured motorist penalty fees, dealing with irate customers, and reviewing and checking documents sent via mail, and other related duties.
  • Receive, record and report returned tags and stickers.
  • Receive and process Change of Name Forms, process and report Mail in Renewal Applications.

Qualifications:

  • High School Diploma.
  • One year of customer service work experience in a office environment.
  • Ability to operate automated office equipment such as data entry systems, personal computers, facsimile machines and copiers.
  • Ability to promptly make computations inclusive of fractions, decimals and percentages.
  • Ability to account for and report fee and tax based collections.
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Title Administrative Specialist
Categories Clerical
Salary $14-$20 per hour
Start Date 2017-05-08
Location Cambridge, MD
Job Information

Administrative Specialist needed for our education client in Cambridge, MD.     The Administrative Specialist will work with targeted assistance programs in the ongoing design, development and learning of disadvantaged children.     The Specialist will be designing and developing the process and materials to support the activities of the branch.   Six month contract position.

Essential Duties:

  • Provide support with administering, coordinating, managing, and improving educational programs for children who are identified as migratory.   Report data to the United States Department of Education on an annual basis.
  • Analyze current data and trends in order to predict effectiveness of resources obtained with federal funding to schools.
  • Designated as the support staff responsible for managing the Maryland Migrant Student Records System and for collecting data that is reported to the federal government at both the State and local levels.

Qualifications:

  • Three or more years of experience working with local, state grants/federal funds.
  • Three or more years of experience working with or within a local school system or state agency preferred.
  • Five or more years of experience working as an administrative support staff, clerical staff, or as a front office managerial support staff.
  • Experience drafting documents.
  • Experience developing and providing technical assistance.
  • Experience presenting information to groups and constituents.
  • Experience with using Microsoft Word, PowerPoint, email, and Excel spreadsheets.
  • A Bachelor’s Degree is preferred.

 

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Title Entry Level Office Assistants
Categories Clerical
Salary $8.75-$9.50 per hour
Location Baltimore County, MD
Job Information

Entry Level Office Assistants needed for our government clients throughout Baltimore County.   Many positions lead to full time employment.  Must be able to work full time hours (8am-4:30pm) Monday through Friday.

Essential Duties:

  • Entering customer data into database.
  • Filing and scanning documents.
  • Provide back up Receptionist support.
  • Distribute mail.

Required Skills:

  • Basic Office Skills
  • Typing speed of at least 35 wpm.
  • Basic Microsoft Office knowledge.
  • Basic Math skills.

 

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