Job: Help Desk Analyst

Title Help Desk Analyst
Categories Technical
Salary $18-$23 per hour
Location Towson, MD
Job Information

Help Desk Analyst needed for a insurance client in Towson, MD.  The Help Desk Analyst will provide tier one support to 400 PC users in a Windows XP/Vista/Office 2000-2007 environment.   This is a long term contract position.

Essential Duties:

Troubleshoots basic network operating system (Windows 2000/XP, Unix) functions such as user accounts, network connectivity, print/file sharing, basic hardware and end user issues.

Generates written documentation of procedures/processes and assists Sr. Help Desk staff.

Participates team player in various infrastructure projects such as rollouts, application upgrades or new technology initiatives.

Cross training in daytime or nighttime operations.

Required Skills/Experience:

  • At least one to year years of Help Desk experience in a Windows environment.
  • A+, Network+ or other Microsoft Certification.
  • Excellent trouble shooting experience with hardware and network support.
  • Experience with software/hardware roll outs and imaging/ghosting.
  • Excellent customer service skills.
  • Bilingual skills preferred.



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