Customer Service Representative needed for our automotive client in Woodlawn, MD. The Customer Service Representative will be responsible for dispatching Drivers to customers who need assistance. Contract to hire position.
Essential Duties Include:
- Receive calls from customers who need roadside assistance.
- Receive, understanding and management represents for emergency roadside assistance.
- Monitor tracking systems.
- Answer phones and call back members to ensure excellent customer satisfaction.
- Maintain digital logs for drivers and services through a computerized dispatching system.
- Handle transactions from customers who are picking up vehicles.
- Good customer service skills.
- Basic computer skills.
- Cash handling experience.
- Must be able to work independently.
- Good with driving directions.