Job: Customer Service Agents

Title Customer Service Agents
Categories Clerical
Salary $13.63 per hour
Location Glen Burnie and Baltimore City
Job Information

Customer Service Agents needed for our government client in Glen Burnie and Baltimore City.   Customer Service Agents will be issuing driver’s license,  renewals and title work.  Long term contract.

Essential Duties:

  • Process title registration and tag transactions received in the mail, from motor vehicle dealers, title service representatives, and at public counters.
  • Examine title and tag applications, registration transactions, bills of sale, liens, and other documents representing ownership for completeness and accuracy.
  • Advises customers, either verbally or in writing, of information or procedures required before title, tag, or registration applications can be processed.
  • Calculate excise tax and other cost figures from the reported sale prices of vehicles or from average retail sale values stated in the National Automobile Dealers Association handbook.
  • Compute fees for trucks, trailers, and other non-passenger vehicles based on vehicle weight and chart figures.
  • Collect and account for all fees and taxes applicable to title examination, registration, and license issuance.
  • Operate a camera, video display terminal, printer, typewriter, data entry equipment, laminating machine, automated processing equipment 1 and remittance processor.
  • Verify the eligibility status of individual’s driving records and insurance coverage prior to license issuance or renewal.
  • Inspects proof of age and identifies documents for validity and acceptability.
  • Test applications for vision qualification and knowledge of driving laws.
  • Knowledge of English, spelling, punctuation, grammar and basic mathematics.
  • Ability to operate modern automated office equipment such as data entry systems, personal computers, facsimile machines and copiers.
  • Ability to promptly make computations inclusive of fractions, decimals and percentages.
  • Ability to account for and report fees and tax based collections.
  • Ability to follow instructions.
  • Ability to communicate and relay operations, service and/or regulatory Information accurately to the customer public.
  • Ability to address customer complaints or special issues and resolve frequently encountered problems.
  • Ability to receive cross training and retain knowledge of the operations, policies, rules, regulations and procedures.
  • Ability to shift from one section to another with limited difficulty once training is obtained.
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