Job: Computer Information Services Specialist

Title Computer Information Services Specialist
Categories Technical
Salary $15 per hour
Location Baltimore, MD
Job Information

Computer Information Services Specialist needed for our government client in Downtown Baltimore.       The Specialist will troubleshoot hardware problems on computers, laptops and printers.   This is a 1 year contract position.

Essential Duties:

  • Troubleshoot desktop commercial-of-the-shelf software problems (MS Office, Outlook, Adobe, Projectwise, eGIS).
  • Troubleshoot applications problems.
  • Review and test new versions of desktop Operating Systems, desktop software, and applications.
  • Load/upgrade software on desktop computers.
  • Deploy standard software configurations on new computers.
  • Deploy and install new computer related equipment.
  • Follow established fixed asset procedures for updating location information for appropriate computer moves.
  • Ensure that routine security patch management of laptops and computers are completed.
  • Pick up and distribute of hardware and software.
  • Prepare, justify, and submit Hardware/Software Request Form for new requests.
  • Support remote access users (teleworkers, field personnel, contractors).
  • Request service tickets through the Service Desk to manage user accounts and data storage needs.
  • Follow established process for condemnation of IT Equipment (paperwork, wiping pcs/laptops, hard drive removal).
  • Telecommunications coordination.
  • Webpage development.
  • Assist with various reports and newsletters.

Qualifications:

  • A+, Security+ or MCSE certification required.
  • Bachelors Degree in Computer Science may be substituted for certification.
  • At least two years providing hardware support in a Windows environment.
  • Good communication skills.
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