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Human Resources, Clerical, Technical
Title Staffing Coordinator
Categories Human Resources
Salary $13-$15 per hour plus commission
Location Catonsville, MD
Job Information

Staffing Coordinator needed for our internal operations and client.  Staffing Coordinators will be working in a fast paced environment to place mostly hourly employees in a variety of positions ranging from Administrative/Clerical to Information Technology.   Some flex time/remote options available.

Essential Duties:

  • Support Vice President with the pre employment process.
  • Liaise with recruiting resources to fill vacancies in a timely manner.
  • Facilitate procedures after hiring regarding employee relations, payroll and client relations.
  • Coordinate work schedules by allocating employees in positions.
  • Ensure compliance with internal and external policies and regulations.
  • Prepare and submit reports on staffing operations.


  • Some experience in sales, customer service, human resources or account management.
  • Bachelor’s Degree in Business Administration or Human Resources required.
  • Knowledge of staffing policies, procedures and best practices.
  • Outstanding organizational and communication skills.
  • Ability to respect confidentiality.


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Title Claims Adjusters
Categories Clerical
Salary $20-$30 per hour
Location Towson, MD
Job Information

Claims Adjusters needed for our insurance client in Towson, MD.   Claims Adjusters will be processing worker’s compensation claims for the State of Maryland.   Contract positions for 3 months or longer.

Essential Duties:

  • Independently investigates assigned claims, following sound claims handling techniques in accordance with company claim philosophy and standards, and in accordance with the Maryland Compensation Law.

  • With limited assistance from unit supervisor, reviews all relevant data, evaluates claims, determines coverage and compensability and negotiates within settlement authority.

  • Documents files with necessary reports, investigative notes, and other data as may be required by the Maryland Workers’ Compensation Law, the company and the unit supervisor. Keeps unit supervisor advised on status of problem claims.

  • Prepares files for hearing, develops defense of issues, identifies witnesses and makes decisions regarding appeals.

  • Attends hearings, mediations, settlement conferences, pre-trial hearings and fraud trials.

  • Provides superior service to policyholders, agents and the claims public. Complies with standards for service and prompt contact. Keeps agents and policyholders informed of claim status as appropriate. Anticipates and promptly responds to all issues and concerns.

  • Manages personal caseload effectively in accordance with claims standards.


  • 2-4 years of worker’s compensation claims processing.
  • Knowledge of claims adjusting including laws, fraud, processes, calculation of benefits and case management.
  • Good attention to detail
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Title Audio Visual Technicians
Categories Technical
Salary $15-$17 per hour
Location Anne Arundel County
Job Information

Audio Visual Technicians needed for our education client.   Technicians will be participating in various multi phase audio visual projects at various schools.  Contract to hire positions.

Essential Duties:

  • Troubleshoot, configure, and install audiovisual and computer equipment, including digital integrated control systems, video routing, white boards, wireless microphone systems and computer/mobile device hookups at all campus locations in support of instruction and events.
  • Provide daily audio/visual training and assistance for faculty, staff, students, and external users in the proper use of college equipment.
  • Perform regular maintenance and repairs on audio visual systems and equipment.
  • Plan and execute audio visual setups for both large and small scale events.
  • Responsible for entering data and updating audiovisual and computer equipment reservations using the scheduling database and the Service Desk ticketing system.


  • At least 2 years’ experience installing complex Audio Video Systems.
  • Flexibility to travel or work overtime as necessary.
  • Minimum High School Diploma or GED.


  • Basic understanding of AV installation, construction techniques and structured cabling.
  • Knowledge of low voltage cabling is required.
  • Proficiency with hand/power tools, low voltage wiring, trim-out and installation of wall and ceiling mounts.
  • Experience with test equipment required for commissioning.
  • Basic knowledge and physical experience installing: projection screens, display mounts, ceiling speakers, wired microphones and equipment racks.


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Title Information Technology Project Managers
Categories Technical
Salary $85K-$95K
Location Baltimore County
Job Information

Information Technology Project Managers needed for our education clients in Baltimore County.  IT Project Managers will be responsible for large system deployments, hardware installations and technical service support.  These are direct hire opportunities.

Essential Duties:

  • Coordinates and guides projects throughout their project lifecycle, including systems and processes design. Ensures that projects are completed in accordance with established deadlines, budgets, and standards. Prepares appropriate project and support documentation at project completion. Builds relationships with technical staff, management and end users to determine and resolve issues with systems implementation.
  • Works alongside subject matter experts and business owners to gather business requirements, change management and participate in development and implementation of new solutions or enhancements to existing systems.
  • Drives the formulation of business and testing requirements. Be able to conduct a dialog with internal customers in business terms and language, represent and explain IT’s position and translate back into IT requirements.
  • Generates and compiles documentation for business processes and operational procedures. Makes recommendations and requirements for improvements.
  • Supervises a team of Installers or Technicians.
    Work with individual schools and the corporate office to manage assigned work order tickets, SLA’s and call tracking systems.
    Good understanding of technology to include Windows, Virtualization, deployments, VOIP, Disaster Recovery, Servers.
  • Participates in continuous improvement activities by identifying and analyzing the effectiveness and efficiency of existing processes and develops strategies for improvements.
  • Produces project documentation and artifacts as well as standard Project Management reporting.


  • Graduation from an accredited college with a bachelor’s degree in Business or Public Administration, Computer Science, Communications or a related field.
  • Four or more years of experience as a Project Manager along with hands on support in the Information Technology industry.
  • PMP certification preferred or the ability to obtain certification within the first 3 months of employment.
  • Thorough knowledge of processes, methods and techniques utilized to analyze and evaluate business operations.
  • Thorough knowledge of Microsoft Office suite of tools including; Word, Excel, PowerPoint, Visio and Project. Knowledge of programming concepts and the Systems Development Lifecycle (SDLC).
  • Ability to establish and maintain effective working relationships. Ability to communicate effectively.
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Title Help Desk Representatives
Categories Technical
Salary $14-$15 per hour
Location Baltimore City
Job Information

Help Desk Representatives needed for our education client in Baltimore City.   Representatives will provide Tier 1 support and generate trouble tickets in a Remedy systems.   Work schedule is full time hours day shift.

Essential Duties:

  • Meet all Service Level Agreements (SLA) required by customer contract(s).
  • Answer calls and provide basic Tier 1 technical support, evaluate and generate trouble tickets in the Remedy system.
  • Provide end users experiencing problems with hardware, software, networking application and other technologies.
  • Interview user to collect information about problem and lead the customer through diagnostic procedures to determine source of error.
  • If the issue is of a routine or standard nature, ensure that internal documented procedures for configuration or resolution are followed.
  • Log and track calls using trouble ticket system, and maintain history records and related problem documentation.
  • High School Diploma or equivalent.
  • At least 1 year of technical call center experience.
  • Good understanding of PC hardware and current supported Microsoft operating systems.
  • Ability to troubleshoot and resolve basic technical problems for users.
  • Excellent communication skills; written and oral.
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